Check out Pete’s discussion on Verbal Defense and Umpires –
Your professional communication skills can shut down verbal aggression.
As a speaker, trainer, and consultant for Verbal Defense and Influence, I’ve helped transform institutions and empower individuals, by helping them learn and apply a set of communication methodologies developed by a truly diverse team of subject matter experts.
Verbal Defense and Influence’s methodology centers around addressing the spectrum of human conflict by utilizing the Five Maxims of Human Interaction — in public safety, education, health care, and government – and by individuals from all walks of life — to enhance interpersonal interactions, with such goals as to:
- Prevent and de-escalate attempted assaults
- Generate voluntary compliance
- Improve cooperation and collaboration within a team
- Prevent interpersonal conflict and de-escalate it if it occurs
- Improve customer service and sales
- Maintain mental and emotional safety in the midst of conflict
- Stop verbal abuse, bullying and harassment
I’ve worked closely with this team and am a certified Verbal Defense and Influence speaker, trainer, and consultant. This website enables me to interact with my network of contacts in a more personal way. Here you can learn more about me, send me an email, review my client list and their testimonials, and review the services I provide.
To visit our national site, please go to: www.VerbalDefenseAndInfluence.com.
Thank you for visiting and understanding the importance of our mission.